Return & Refund Policy

At Navohm, we value your trust and want you to have a smooth shopping experience.

Returns

We offer a 7-day return window from the date of delivery. To be eligible for a return, the product must be unused, in its original condition and packaging, with all applicable tags and proof of purchase.

To request a return, contact us at +91 6269 900 009 via call or WhatsApp. Please obtain return approval before sending any product back. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can review the issue and assist you.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including opened or used personal-care products, customized items, and products specifically marked as non-returnable. Please contact us if you have questions about your product's eligibility.

Exchanges

If you wish to exchange a product, please contact our support team. Exchanges are subject to product availability and approval.

Refunds

Once your returned product has been received and inspected, we will inform you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time to reflect the amount.

Order Cancellation and COD Refusal

For orders involving a partial Cash on Delivery (COD) advance, the advance amount will not be refunded if the customer cancels the order or refuses to accept delivery, subject to applicable law.

Contact Us

For return, refund, or exchange queries, contact us:

Phone / WhatsApp: +91 6269 900 009
Website: www.navohm.com

Shipping Policy

At Navohm, we aim to deliver your orders safely and efficiently across India.

Delivery Coverage

We currently offer delivery across India, subject to serviceability at the customer's address.

Delivery Timeframe

Orders are typically delivered within 3–7 business days after the order is placed. Delivery times may vary depending on the delivery location and courier service.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to weather conditions, courier issues, operational disruptions, or other circumstances beyond our control.

Order Cancellation and COD Refusal

For orders involving a partial Cash on Delivery (COD) advance, the advance amount will not be refunded if the customer cancels the order or refuses to accept delivery, subject to applicable law.

Incorrect Address

Please ensure that your shipping address and contact details are accurate when placing your order. Incorrect or incomplete details may cause delivery delays or failed delivery attempts.

Contact Us

For shipping or delivery-related queries, contact us:

Phone / WhatsApp: +91 6269 900 009
Website: www.navohm.com